Order details
Order number, date, and what you bought.
Refund request letter
Ask for a refund with order details, what went wrong, and the outcome you expect.
Free to write and copy; sign up and pay $6 for the formatted file.
4 questions · about 2 minutes
No account to draft
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When to send a refund request letter
Send when a refund, replacement, or return has stalled after you already contacted the seller. A dated letter with a deadline is the record before a chargeback or complaint.
What to include
The problem
Damaged, not as described, or never arrived — one sentence.
The refund amount
Full or partial, and the method if you know it.
A deadline
A number of days, citing their policy if you can.
Mistakes that weaken the letter
No order reference
They cannot find a refund without it.
Threats you will not follow
Name the next real step: chargeback, ombudsman, small claims.