Who it is for
Name them.
Apology message
Say sorry in a way that is specific, accountable, and appropriate for the relationship.
Free to write and copy; sign up for one free PDF or Word download.
4 questions · about 2 minutes
No account to draft
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When to send a apology message
Send once you know what you are sorry for and can say it without shifting the blame. Sooner is usually better.
What to include
What happened
The act, not a speech about your character.
What you want to acknowledge
The impact on them.
Tone
Warm, brief, or formal — match the relationship.
Mistakes that weaken the letter
If I offended anyone
Apologise for the thing, not the hypothetical.
A paragraph of excuses
Context can wait until they want it.